330-238-8441
Request ServiceLena Pratnicki
Lena Pratnicki
Customer Service Representative
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Google Rating
4.8
Based on 2167 reviews
Gene's Refrigeration, Heating & Air Conditioning, Plumbing & Electrical
4.8
Joe Gray
1744817176
STAY AWAY!!! I had Gene's come out for an A/C service last June where they had to replace 2 parts and when I had started the unit in April, it would not come on. I called another company to look at it, as when Gene's was scheduled to complete my furnace check-up, they did not show for a confirmed appointment (in which they had called the night before) because I didn't answer my phone when the technician was on his way. I called back in 10 minutes and they had already cancelled? So, on the A/C unit found out that the connectors they used were junk (2 broken and one came loose because it was cheap), per the new company, and had to replace. I called Gene's to let them know and they told me that they would have a "manager" call. Matt called me back and as I was trying to explain the situation, not asking them for anything just informing them of their horrible work, Matt was very condescending and kept talking over me. I explained my frustration with him, but his answer was that he was doing to me exactly what I was doing to him? I then had some other "words" for him. Gene's is doing a complete disservice having Matt speak to customers and I will never use their services again. I would advise anyone to look at other companies.
mary kravochuck
1744742031
Ryan was extremely thorough and informative. He also fixed the problem in no time flat. I am extremely satisfied with the service I recieved!
Bruce May
1744644811
DJ gave us a complete review of our heating system and the requirements for repair or replacement. We appreciate his professionalism and thorough explainations.
Robert Curnoe
1744632349
We are renovating a house, and Gene's has been out multiple times. Everyone I have dealt with from this company has been fantastic! I would highly recommend them; they stand by their work.
Carina Coulsanti
1744622933
I am very disappointed and feeling perturbed. Genes HVAC came out a week ago, for a service call. They didn't honor the free first customer coupon in the value pak which would waive the service call fee. . Plus they charged me $115.00 minus $25 to just turn the arrow to open on two main vents. As I lay here freezing right now and all week I am calling other companies because Genes did me wrong. I would like them to make this RIGHT.
Beverly Bokovitz
1744411735
Did an excellent job installing our mini split. Explained everything and was very thorough. We are very pleased and can highly recommend.!
Steven Raczka
1744127424
Great professionals. Chris M. was fantastic. He fixed the issue with my oil fired furnace.
William Bakos
1744063460
A contractor spotted a gas leak and we called Gene’s. They got a tech out in a short time, charged half the service call cost of another local plumber, and had the leak fixed in a very short time. The tech was very polite and professional, told us exactly what the issue was, and how he resolved it. I appreciate that the invoice also contains pictures of the repair. Thank you very much. My family already mentioned that we would call them back for any future plumbing needs.
Jim Doutt
1743858957
Had to replace a 16 year old water heater and Gene's Refrigeration responded promptly with a same day installation. I called at 11 AM and the job was done by 4 PM. Joey, the installer, was very thorough and professional. I have used Gene's in the past and highly recommend them. They are local and have a good crew.
Rose Solkiewicz
1743775056
Brian Sobiesienski John -Matt-Dan service on a new boiler installed. A great job and the team work was very professional. Thank you!
Heather Stotlar
1743608769
Tech came out for a tune up on the ancient air conditioner. He didn't try to sell me anything! Extremely efficient and knowledgeable. Took the time to educate me about my options for replacement. Will definately use again for furnace maintainance as well!!
Charles Cookson
1743184792
Alana checked our A/C system as part of an annual check. She did a great job and answered all of the questions that we had thoroughly.
Scott McCarthy
1743126572
I had a very positive experience with Gene's. I had them come out and do a maintenance check on my furnace as it wasn't running well. Ryan came out with another technician, diagnosed the issue and had my furnace running as good as new. Ryan was very knowledgeable and explained clearly what was required to fix the problem.
Judy Vorthman
1743103219
DJ Carlson was prompt, knowledgeable, friendly and extremely helpful. Would recommend him and Gene's Refrigeration to anyone in need of their services. Thank you.
Mary Tenney
1743103015
DJ Carlson was HVAC service specialist and provided information necessary for repairs and future maintenance.Serviceman was professional and polite during inspection and service provided in my home. Thank you for your service .
Eugene Webber
1743021755
Duct busters did good, professional job. They made sure everything was done right and furnace was working properly after duct cleaning. I would recommend them.
Jeffrey Casto
1743000882
Technicians Ryan and Paul were professional and courteous, during the debug of one of our Mendota Gas Fireplaces.
Glenn Lovelace
1742993437
Genes heating and air gave us a great deal on are a/c and heating units carrier with rebate and tax credits. DJ Carlson was great.lots of help
Carol Sabo
1742837832
March 2025, DJ from Gene’s Refrigeration arrived today on time to clean our mini split units. DJ performed this task with great care and professional expertise. Thanks for great service!!
11/21/2024- Dominic came to do our winter maintenance check-up, he did a very professional job and kept me informed of future maintenance needs. He was courteous and knowledgeable. Thanks Dominic.
Matthew Tolliver lead HVAC technician from Gene’s Refrigeration did a great job checking my Mini Split system for it’s annual check-up. He was Very knowledgeable and courteous.
On 4/24/2024 We had another need for Gene’s refrigeration to send an electrician to replace some of the old thermostats for our baseboard heaters. Dominic came out and did a great job. He checked everything after the installation and we were good to go. Thanks!
11/21/2024- Dominic came to do our winter maintenance check-up, he did a very professional job and kept me informed of future maintenance needs. He was courteous and knowledgeable. Thanks Dominic.
Matthew Tolliver lead HVAC technician from Gene’s Refrigeration did a great job checking my Mini Split system for it’s annual check-up. He was Very knowledgeable and courteous.
On 4/24/2024 We had another need for Gene’s refrigeration to send an electrician to replace some of the old thermostats for our baseboard heaters. Dominic came out and did a great job. He checked everything after the installation and we were good to go. Thanks!
Wes Hyland (Wesdog / Wild Wes)
1742832932
Outstanding service, same day service. Wow! Anything with plumbing that i can't fix, they are my go to company!
Bonnie Golden
1742828487
Lamar was friendly, knowledgeable and professional. He even fixed a vent for me as he saw it was hanging from the ceiling. Thank you for such great service.
Fadia Nader
1742438391
Matt B was wonderful at providing us with great customer service and meeting our needs. I highly recommend Matt!!
Kenneth M
1742416990
I had an electrical issue at my house. I called Gene's and they sent out Jacob to find out the cause of my tripped electrical breaker. Jacob meticulously went through the effected area of my house and diagnosed and fixed my problem. Not only was he a great electrician he was good guy who explained what happened and how he fixed the problem. He also fixed another issue in another electrical box that wasn't the cause of the original problem. He noticed wires in a electrical box that needed tightened up so he just went ahead and did it so it wouldn't become a problem down the road. I really appreciate the great work they did at my house.
Christine Walters
1741692901
After one summer with our new air conditioner it came to light that we needed more ducts and a cold air return in the upstairs of our house to make the system function. We have a century home and expected that there would be some work that needed done, just thought that was what we paid Gene's to do when they installed. I'm disappointed that Gene's did not mention any modifications that would need to be completed when they initially installed. My husband had to cut holes in our floors, install (2) ducts and cold air return and turn off a vent in another room to be able to make it function. Gene's should have told us this information when they came out to the house to quote the job initially! Truly disappointed that we had to "fix" our brand new air conditioning to make it functional in our house. Truly dissapointed that no one mentioned that we would need to make modifications to the whole system to get it to cool the upstairs. Unfortunately, I will not recommend them in the future.
Tammy Sipple
1741630285
They were fantastic .wish they had put my unit in and then i would have had heat before now. very polite and knowledgeable. Very hard workers.I am so glad I finally had 2 guys that knew what they were doing to fix my unit.it is so warm in here now.They are awesome. I wish more people worked like they do and i wouldn't have had so much
trouble.ty DJ and matt, you 2 are awesome and great.Great guys to have in my home.enjoy you're banana nut bread. Have a very merry Christmas!!!
trouble.ty DJ and matt, you 2 are awesome and great.Great guys to have in my home.enjoy you're banana nut bread. Have a very merry Christmas!!!
Glenda Camper
1741208746
Dylan and Brent were two of the nicest, most respectful young men I have dealt with. They were very thorough and did a great job! They took the time to show me what they did and explain how to change the filter. I would recommend them to any friends and family. Gene’s is blessed to have them as workers!
Ryan T. Mayfield
1741019835
Way over priced. Came out and charged for a quote that never was told to me before. Three lights that need to be put up was over $1,000.
I got three other quotes (for free) and was half the price.
I got three other quotes (for free) and was half the price.
Dianna Bash
1740843739
Genes came out, assessed my problem, provided an estimate and date to fix in less than an hour. The repair was done timely and efficiently. There was great communication with all members of the team at Gene's ... BTW they do just about everything! Furnace, AC, Ducts, electricity, plumbing.......
Craig Gifford
1740843214
Gene's Refrigeration did an excellent job clearing a clog in my kitchen sink line. I called them in the morning and was able to get a same day appointment. The technician was on time and worked diligently to fix the problem ... and even cleaned up after himself. I would definitely recommend Gene's!
Rick Shimko
1740774598
Jeff, Joey, and Cody were exceptional to work with during our dump pump issues. They were very knowledgeable and skillful in diagnosing the problem and extremely professional in the repair process.
They are real assets to Gene’s Plumbing.
They are real assets to Gene’s Plumbing.
T Tabor
1740768276
Appointment was made to receive an estimate for work at my home. Technician arrived and at the end of the visit demanded payment for providing the estimate. I was never informed when I called the office or at any time prior to the end of the call that there was any fee.
Bill McClelland
1740754681
I have been using Gene's for about 10+ years now. I have used them for both Heating and AC work and plumbing. All the Techs and office staff are great! It's always good to be greated on the phone or in person with a happy smiling person. Never just offer just one solution for things and they discuss them with you. I have never been disappointed. I recommend them to all my family and friends whenever they say they need someone.
Ransrb
1740752948
Chris did a great job with our new water heater install and the main water shutoff valve install. Very professional and courteous. Highly recommend!
Christopher Doyle
1740665908
I can't recommend Gene's enough. This is the second time we have used their services in the last 3 years and they're the epitome of how a customer should be treated. We had Chris fix the upstairs bathroom after a pipe had burst and flooded our kitchen ceiling. It was a truly unfortunate situation but Chris and his team were able to make us feel 100x better about everything. As I previously stated, I seriously cannot recommend Gene's enough. Customer Loyalty for life!!
