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Click here to watch this Gene's video testimonial for heating repair in Medina!
“It has taken me some time to cool down to write a review, which I have never done, but I have to, even though I have not cooled down or ever will. I would give this company zero stars if it was an option, but I was forced to fill one in. I will never recommend Gene's to anyone, friend or foe. I'm writing in regards to work done for my elderly parents. They were taken advantage of and lied to on multiple occasions. They were convinced and "scared" into purchasing both an air conditioning unit and a furnace when their air conditioning broke. No matter how old the furnace was, it worked and 86 year olds on fixed incomes should not be made to feel they need to spend over $ 14,000 – just in case it's going to break. They were not offered the senior citizen discount that is always advertised, nor were they offered the deal that was taking place at the time of installation – buy a furnace and get a free air conditioning unit. I know for a fact that something could be done, but it seems the bottom line was all that their person was worried about. And by the way, they do NOT need to purchase a maintenance plan in order for their over $14,000 purchase to be covered by warranty, like they were told. So many lies. The company makes me sick to my stomach, and I'm letting everyone know.”
“Need to let everyone know what a wonderful – courteous and hard working technician that DJ is! First met him last year when we needed help with our air conditioner. When we had to call for service on our gas furnace, we were thrilled that once again we had the pleasure of having DJ once again being the technician that arrived.
If when the time comes we need service again, we will be definitely requesting that DJ comes out.
Thanks again!”
“Dominic came and did a maintenance check on my furnace. Did a great job and explained all the test results. He found an issue with something and explained all my options.Great Guy! Thank You!! Nancy”
“We started using Gene's for preventive maintenance and duct cleaning and since, hired them to to replace 2 A/C units, 2 furnace units, 4 toilets and just recently, 2 new tankless water heaters. The whole team was very responsive and provided a fair price. Jeff was great, attentive and went out of his way to make sure everything we purchased was what we got. Highly recommend!”
“Inspection and replacement by DJ C .was great – very personable and shared his knowledge.
Overall score loses a star due to back-and-forth in scheduling furnace replacement.”
“Two service calls and not sure problem is resolvedd”
“Service was quick and efficient. Technician was very professional, personable and smart! He explained everything thoroughly.”