“It has taken me some time to cool down to write a review, which I have never done, but I have to, even though I have not cooled down or ever will. I would give this company zero stars if it was an option, but I was forced to fill one in. I will never recommend Gene's to anyone, friend or foe. I'm writing in regards to work done for my elderly parents. They were taken advantage of and lied to on multiple occasions. They were convinced and "scared" into purchasing both an air conditioning unit and a furnace when their air conditioning broke. No matter how old the furnace was, it worked and 86 year olds on fixed incomes should not be made to feel they need to spend over $ 14,000 – just in case it's going to break. They were not offered the senior citizen discount that is always advertised, nor were they offered the deal that was taking place at the time of installation – buy a furnace and get a free air conditioning unit. I know for a fact that something could be done, but it seems the bottom line was all that their person was worried about. And by the way, they do NOT need to purchase a maintenance plan in order for their over $14,000 purchase to be covered by warranty, like they were told. So many lies. The company makes me sick to my stomach, and I'm letting everyone know.”